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Privacy Policy

 

This policy applies to all headphone products and related services manufactured by Nutshell X Inc. We are committed to protecting your personal privacy. This policy details how we collect, use, disclose, transfer, and store your personal information.

We highly value your privacy and promise to handle your personal information with care. This policy may be updated from time to time, so please review it regularly.

By agreeing to our terms of service, you consent to this privacy policy. This policy is an integral part of our terms of service.

You are not required to provide all the personal information we request, but please note that certain information is necessary for us to provide our products and services and to address your inquiries

  1. How We Collect Your Personal Information

We strictly comply with applicable laws and regulations and only collect the necessary information to provide you with high-quality services. Your personal information is primarily collected from the following sources: information you voluntarily provide, interaction data collected during your use of our products or services, and third-party information obtained through lawful channels. We collect and use your personal information to provide you with a better product and service experience. If you choose not to provide the relevant information or do not consent to our collection and use, you may not be able to register or fully enjoy our services.

  1. When you register or log in to our services, we may collect the following information:
  • Mobile number and password: These are used to create your personal account, allowing you to securely access our services.
  • Third-party account information (e.g., profile picture, nickname): If you choose to log in using a third-party account (such as Facebook or Gmail), we may collect the necessary information you authorize, to facilitate your login process.

      We collect this information for the following purposes:

  • Providing personalized services: Your account information allows us to offer you more tailored services, such as syncing your data.
  • Ensuring account security: Linking your account to a mobile number or third-party account helps you recover your account quickly if you forget your password.
  • Improving user experience: We process the collected data anonymously to analyze user behavior and continuously improve our products and services.
  1. Information you provide when contacting our customer service or participating in our     events. To better serve you, we may collect your contact information to promptly respond to your inquiries or notify you of relevant events. Your information will be used solely for communication with you and will not be used for any other purposes.
  2. Device Information

To provide you with better services, we collect information about the device you use when accessing our products or services. This information includes: device name, model, identifier, operating system version, app version, language settings, resolution, and network carrier.

We collect this information for the following purposes:

  • Improving service quality: To help us analyze product issues, optimize user experience, and ensure service stability.
  • Protecting account security: To identify abnormal logins and protect your account security through device information.

Please note:

  • We promise not to share your device information with unrelated third parties, but we cannot completely prevent third parties from obtaining your device information through other means.
  • If you refuse to provide device information, it may affect your normal use of our products or services.
  1. Location Information

When you enable location services on your device and use our products or services, we collect information about your location to provide you with a more personalized experience. We primarily collect location information in the following ways:

  • Device-based location: We may use GPS, Wi-Fi, and other technologies to determine your device's approximate location. Please note that we do not collect your precise location history unless you actively choose to share it.
  • User-provided location: When you or other users share information on our platform that includes a geographic location (such as photos or real-time location), we may collect that information.

You can control your location information by turning off location services on your device or adjusting the relevant settings within our products or services. Please note that turning off location services may limit your ability to use certain features.

  1. Log Data

To ensure service security, when you use our products and services, the system may automatically collect and store certain information in server logs through cookies or other means. This information may include:

  • Detailed Usage Data: Search keywords you use, pages you visit, and other content you browse or provide while using our services.
  • Device and Software Information: In addition to the device information mentioned above, we may collect version numbers of software you use, browser types, and information about mobile apps and other software. This information helps us ensure the security of your operating environment and provide better services.
  • Device Event Information: Including app crashes, system activity, and other relevant information.
  1. Other Information Collected with Your Consent

To provide you with more convenient, high-quality, and personalized products or services, some specific features of our products and services may require you to provide certain sensitive personal information. If you choose not to provide this information, you may not be able to use the corresponding features, but it will not affect your use of other features of the service. These features include:

  • Camera-based application features: After you enable camera permissions, you can use functions such as video recording, photo taking, scanning, and facial recognition. In the future, we may apply facial recognition technology to more scenarios, but at that time, we will again confirm with you whether you are willing for us to use your facial information to enable these extended features.
  • Photo/video access and upload application features based on the album (image library/video library): After you enable album permissions, you can use the corresponding functions to edit your photos/images/videos.
  • Application features based on microphone voice technology: After you enable microphone permissions, you can directly use the microphone to record or realize the corresponding functions. In these functions, we will collect your recordings to recognize your voice content and achieve the corresponding functional effects.
  • Application features based on contact information: After you enable contact permissions, we will collect your contact information so that you can more conveniently access your contacts in your address book when using the corresponding functions, without having to manually enter them.
  • Calendar-based application features: After you enable the permission to read/write your calendar, we will collect your calendar information for memo recording and reminders.
  • Application features based on mobile file reading: After you enable file reading/upload permissions, you can use the corresponding functions to edit files on your mobile phone.

You understand and agree that the above application features may require you to enable access to your camera, album (image library), microphone (voice), contacts, and calendar on your device to allow us to collect and use the information involved in these features. Please note that before collecting sensitive personal information, we will obtain your consent through a pop-up window or similar prominent way. If you actively provide your sensitive personal information, it means that you agree to our processing of your sensitive personal information in accordance with the purposes and methods described in this policy.

  1. Information Shared by Third Parties

We may receive information about you from third parties, such as social media platforms, when you use our products or services. This information may include:

  • Information about you posted by others: Information about you that is publicly posted by other users on social media platforms.
  • Your activity on third-party platforms: When you log in to our products or services using a third-party account, we may collect basic information from that platform to verify your identity and link your accounts.
  1. How We Use Your Information

We strictly adhere to applicable laws and regulations, as well as our agreements with you, and use the collected information for the following purposes. If we intend to use your information for purposes other than those listed below, we will obtain your prior consent.

  1. Personalized Services: To provide you with a customized experience, such as tailoring our services based on your language, location preferences, and usage patterns.
  2. Service Improvement: To continuously improve our products and services. For example, we may analyze system failure data to identify and resolve issues promptly.
  3. Legal Compliance: In the following circumstances, we may collect and use your information in accordance with the law without your prior consent:
    • To protect national security and defense
    • To ensure public safety, public health, and significant public interests
    • To assist in criminal investigations, prosecutions, trials, and judgments
    • To protect your life, property, or other significant legitimate interests
    • To maintain the security and stability of our products or services
    • For legitimate news reporting
    • For statistical or academic research conducted by academic institutions in the public interest, provided that the results are de-identified when disclosed
    • Other circumstances as required by law
  1. To ensure service security and improve user experience, we may collect and analyze the following non-personal information: the frequency of your app usage, device information, system logs, and performance data. This information will help us understand how the app is being used, so that we can optimize and improve it. Please note that we will not associate this data with your personally identifiable information.
  2. How We Share Your Personal Information

We are committed to protecting your privacy. We will only share, transfer, or disclose your personal information in the following circumstances:

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  • With Your Consent: We will share your personal information with other parties only with your explicit consent.
  • As Required by Law: We may disclose your personal information to comply with applicable laws and regulations or to respond to a government request.
  • With Affiliated Companies: Your personal information may be shared with our affiliated companies to provide you with better services.
  • With Authorized Partners: In order to provide specific services, we may share necessary information with our authorized partners. We have entered into confidentiality agreements with these partners to ensure the security of your information.
  1. Transfer of Personal Information

We will not sell, rent, or share your personal information with any third party, except under the following circumstances:

.      With Your Consent: We may share your personal information with third parties if we have obtained your explicit consent.

       .   Business Transitions: In the event of a merger, acquisition, or bankruptcy, we may        transfer your personal information to the new owner. In such cases, we will require the new owner to continue to protect your personal information in accordance with this Privacy Policy or obtain your consent.

      3 . Disclosure of Personal Information

We will not disclose your personal information to any third party unless we have your explicit consent or are required to do so by law. The following are circumstances in which we may disclose your personal information:  

  1. Compliance with Laws: We may disclose your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.  
  2. Protection of Rights: We may disclose your personal information where necessary to protect our legal rights or the legal rights of others.
  1. How We Protect Your Personal Information

We take the security of your personal information very seriously. We have implemented robust security measures to protect your data:

  • Data Encryption and Security: We use industry-standard encryption to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is transmitted over SSL-encrypted connections, and our website provides https secure browsing. Additionally, we have implemented access controls to ensure that only authorized personnel can access your personal information.
  • Data Retention and Disposal: We collect only the personal information necessary to provide our services and will delete or anonymize your data 36 months after you delete or deactivate your account. We will not retain your personal information for an extended period without your written consent.
  • Security Recommendations: Given the nature of the internet, we recommend that you:
    • Use strong, unique passwords to protect your account.
    • Avoid sending personal information via unencrypted channels such as email or instant messaging.
  • Security Responsibilities: We will make every effort to protect the security of your personal information. However, please note that the internet is not entirely secure. In the event of a data breach, we will notify you promptly and take appropriate measures, and we will assume the corresponding legal responsibilities.
  • Notification of Security Incidents: In the event of a personal data breach, we will notify you as required by law and take remedial measures.
  1. How We Manage Your Personal Information

You can access, modify, or delete the personal information you have provided to us at any time while using our services. You can also contact us according to our notification guidelines to exercise these rights. The specific methods of operation will vary depending on the services you use.

For example, if you want to stop sharing your location information, you can:

  • Turn off the location function through your phone settings;
  • Follow the instructions provided by your mobile device, operating system, or application to turn off location services;
  • Contact your network operator to understand and take relevant shutdown measures.

We promise to collect and use your personal information only to the extent necessary to provide better products and services.

If you find that we have violated laws, regulations, or this privacy policy, please contact us in time, and we will delete or correct the relevant information according to your request.

Please note:

  • When you exercise the above rights, we may ask you to verify your identity to protect the security of your account.
  • For special circumstances involving national security, public safety, or legal proceedings, we may not be able to fully meet your requests.
  1. Privacy of Children

Our products, websites, and services are primarily intended for adults. Minors under the age of 16 may not create a user account without the consent of a parent or guardian.

For personal information collected from minors with parental consent, we will only use or disclose such information in the following circumstances:

  • When required to do so by law enforcement or government authorities;
  • With the explicit consent of the parent or guardian; or
  • As necessary to protect the safety or well-being of a minor